Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cherishlewis@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return fees will resposible to be paid by the buyer.

You can always contact us for any return question at cherishlewis@hotmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Order Cancellation Fee Policy

We understand that circumstances change and you may wish to cancel an order. Here's what you need to know about our cancellation policy:

  1. Cancellation Before Dispatch: If you need to cancel an order before we have dispatched the goods, you may do so, but a service fee of £5 for any order under 100 pounds or 5% of the total amount for any order is over 100 pounds will be deducted from your refund. This fee covers the administrative costs involved in processing your order and cancellation.

  2. Cancellation After Dispatch: Once the goods have been dispatched, we regret that we cannot cancel the order. This is due to the fact that the goods are already on their way and cannot be recalled.

Please note that it's important to review your order carefully before submitting it to avoid any unnecessary cancellation fees. If you have any questions about our cancellation policy or need help with your order, feel free to contact our customer service team.

This policy is in place to ensure that we can continue to provide the best service possible to all of our customers. Thank you for your understanding and cooperation.

 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.