The completion time for an order depends on the origin of the product and its customization.  

Over 80% of our listed products are dispatched the same day or the next day.

1. For products sourced from our local factories in the UK, we offer speedy delivery options. We have products that can be dispatched on the same day and Next Day Delivery Available. Also, we have a variety of items that can be delivered within 3-5 days.

2. For orders from our partner factories in China or other countries, the estimated delivery time is typically around 2 weeks. This is due to international shipping times and customs processes. We assure you that we will expedite the process as much as we can to deliver your order promptly.

3. Custom-made gifts have their own unique production schedules, which depend on the nature and complexity of the customization. We encourage you to contact us directly for an accurate time estimate for these bespoke items.

Regardless of the specifics, we will keep you informed throughout the process, ensuring that your order arrives as quickly as possible.

Cherish Lewis is a one-stop online shop specializing in pet food and supplies, wholesale fresh flowers, custom flower arrangements, and unique gifts. We collaborate with multiple manufacturers and companies to bring you top-quality products at competitive prices. Our carefully curated offerings ensure high quality and value for our customers. We provide one-on-one communication between customers and suppliers, ensuring customer satisfaction and product quality. Enjoy personalized pre-sales and after-sales support for an exceptional shopping experience. We also cater to customer needs by seeking out specific manufacturers and products as requested. Choose Cherish Lewis for a seamless and rewarding shopping journey in pet care, flowers, and gifts!

We sincerely apologize if the merchandise you received differed from what you ordered. Please contact our customer service to arrange for the item to be returned for a free replacement.

Shipping times depend largely on the type of product and where it's being dispatched from. Some of the product is available in our UK local warehouses, we offer Next Day Delivery for the fastest service. This means that your order will be dispatched on the same day and you should receive it the very next day. With our standard shipping, you can expect your order to arrive within a week.

For products dispatched from our partner factories in China or other countries, shipping generally takes around two weeks. We work closely with our partners to ensure your order is processed and dispatched as quickly as possible.

Customised product orders have varied shipping times due to their unique manufacturing processes. We recommend reaching out to us directly for more specific timelines regarding these products.

Please note that while we do our best to ensure your order arrives in a timely manner, unexpected delays can occasionally occur due to external factors. We appreciate your understanding in such instances and assure you that we'll always strive to keep you updated on the status of your order.

Absolutely, we do! At Cherish Lewis, we believe in making informed choices. Our expert team is always available to provide advice and answer any questions you may have prior to your purchase. Whether it's about finding the right pet product, choosing a perfect bouquet, or selecting a unique gift, we're here to assist you. Feel free to contact us via our website's chat feature, email, or social media platforms. We strive to respond within 24 hours. Our aim is to ensure that your shopping experience is as seamless and satisfying as possible.