FAQs
FREQUENTLY ASKED QUESTIONS
About Cherish Lewis
Cherish Lewis is a UK-registered retail business operating through a carefully managed supplier network.
Unlike traditional retailers who rely solely on holding stock, we work with a network of trusted third-party suppliers and distributors. Our model allows us to offer a wider range of products while maintaining flexibility and competitive sourcing.
Professional Buyers
Our team includes professional buyers who specialise in sourcing products across multiple supply channels. When an order is placed, our buyers review availability and pricing directly with suppliers to ensure the product can be fulfilled accurately and responsibly.
This process is designed to:
• Verify supplier availability
• Confirm current pricing
• Prevent incorrect fulfilment
• Ensure secure and compliant processing
Order Review & Acceptance
All orders are subject to manual review and supplier confirmation prior to dispatch. A contract is formed only once dispatch has been confirmed.
For higher-value or specialist items, we welcome pre-purchase enquiries so our buyers can confirm availability before an order is placed.
Our Commitment
We are committed to operating in accordance with UK consumer and data protection regulations. We prioritise transparency, responsible sourcing, and secure transactions.
Cherish Lewis Ltd is registered in the United Kingdom and focused on delivering a reliable and professional retail experience.
FAQs
Cherish Lewis Onlineshop (not include cats)
Delivery
*How long will my product be dispatched?
- Over 80% of our listed products are dispatched the same day or the next day, with delivery within 7 days, for some products next day delivery is available.
- We partner with factories worldwide, primarily in the UK and China. Each item has a different dispatch time, indicated in the product description.
- If the product is sourced from UK factories, it will be dispatched the same day or the next day.
- For products from other countries, the dispatch time is around 2 weeks. Once customers place their orders, we forward the details to our partner factories, who prepare the items using the freshest products. The factories then send the products to our company, where we double-check everything before dispatching them to the customers.
* What is Cherish Lewis online shop?
- Cherish Lewis is a one-stop online shop specializing in pet food and supplies, wholesale fresh flowers, custom flower arrangements, and unique gifts. We collaborate with multiple manufacturers and companies to bring you top-quality products at competitive prices. Our carefully curated offerings ensure high quality and value for our customers. We provide one-on-one communication between customers and suppliers, ensuring customer satisfaction and product quality. Enjoy personalized pre-sales and after-sales support for an exceptional shopping experience. We also cater to customer needs by seeking out specific manufacturers and products as requested. Choose Cherish Lewis for a seamless and rewarding shopping journey in pet care, flowers, and gifts!
* Why is the price on the paper bill different from what I paid?
- We strive to provide you with the best quality products from around the world, and this involves investing considerable time and effort in negotiating partnerships and ensuring product quality. If you receive a paper bill that isn't from "CHERISH LEWIS LTD," it's from our partners and not your actual invoice. Your bill can be found by logging into your account on our website. The price difference reflects our dedication to providing personalized, one-on-one customer service and after-sales support, making every purchase a worthwhile investment. We pride ourselves on transparency and treating our customers like friends and family, ensuring you get the value and care you deserve.
FAQs
*How to book a space to choose a kitten?
- You can book a space at anytime, by paying 100 pounds holding deposit, Click -(here)
- If you talk to us online now in the bottom right-hand side corner we may give you a free appointment for booking a visit.
- Once the kittens are 2 months old we will contact you to choose your kitten.